Standard delivery is included for orders over £399.99; otherwise a £4.95 delivery charge applies, for a large proportion of mainland UK. Some locations are subject to additional shipping charges which are automatically worked out in your shopping basket. Saturday and timed delivery slots may be available at an additional charge, please call us on 0845 094 2271 for further information. If you are not present on delivery, we will leave a card with a number to call to rearrange delivery or an address from which you can collect the parcel; however if a delivery date has been confirmed with you, there may be a re-delivery charge applicable. Pallet deliveries of heavy items (usually any item over approx 40KG) can only be road side dropped. I.E. placed onto the pavement or the customers drive. Please arrange suitable help for the movement. Before you sign for the goods, please inspect them to ensure that they have arrived undamaged, otherwise we will not be able to rectify any damages. If you are not in when the goods are signed for, you must contact us within 24 hours of the delivery taking place to notify us of any damages or shortages.

Frost and ice can damage your water feature. Do not let water freeze inside your fountain pump. Drain the product of water and use the suitable winter protection cover. Some features such as stainless steel are OK to be left during the winter, a handy tip: put a plastic ball that floats on the surface of the water to stop the water from freezing over. Other features such as resin need to be drained in winter to avoid cracking. We would suggest covering and empting all fountains in severe weather.

We will price match any product price which includes shipping and VAT; subject to the item being brand new, unopened, verifiable, and available for immediate dispatch. We reserve the right to refuse any price match requests that we are unable to comply with.