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Delivery

Delivery
Category: Info
Posted: 24/03/2011 04:28
Synopsis: Detailed information on Water Features 2 Go delivery policy

Water feature delivery

Our standard delivery as indicated on the website is FREE of Charge for orders over £40 for the majority of mainland UK. Orders under this amount are subject to a £4.99 delivery charge. Additional services such as Saturday delivery may be available at an additional charge dependent upon the product. Please call us on 0845 094 2271 for further information.

Your order will be sent by Royal Mail, or a private courier company such as Parcelforce. If you are not in when they try to deliver, they will leave a card letting you know there has been an unsuccessful delivery attempt and giving you a number to call to rearrange delivery or an address from which you can collect the parcel. If a delivery date has been confirmed with you, there may be a re-delivery charge applicable if you are not present at the time of delivery to accept the goods. We cannot accept any liability for lost or damaged items if they have not been signed for at the time of delivery. Words such as "not checked" or "unexamined" (or words to the same effect) shall not render the company liable for any shortages or damage subsequently discovered.

Pallet deliveries of heavy items (usually any item over approx 40KG) can only be road side dropped. I.E. placed onto the pavement or the customers drive. Our drivers do not have insurance to take the items to other locations such as into a garden. Please arrange suitable help for the movement as the delivery drivers cannot help.

Where do you deliver water features to?

We deliver to all areas of mainland UK for the price stated on the website. Some items may incur an additional charge for Northern Ireland and Scottish Highlands. Please request a price for delivery to Republic of Ireland, the Channel Islands or overseas.

How quickly do you deliver?

Each item has an estimate of the delivery time in the product description below the picture, but if you're relying on this information for a delivery date, please call or contact us in a separate email. If you need the goods in a hurry or by a specific date we will attempt to get you the fastest delivery possible. There may be an extra charge for quicker delivery, but we'll always check with you first.

Do I need to be in to sign for the delivery?

Yes, all our products require a signature as proof of delivery.

Signing for delivery

Before you sign for the goods, please inspect them to ensure that they have arrived undamaged, otherwise you may have certified to the courier company that you have received the delivery in good order and we will not be able to rectify any damages. If you are not in when the goods are signed for, you must contact us within 24 hours of the delivery taking place to notify us of any damages or shortages.

Can I ask for delivery on a specific day or specific time?

If you request delivery on a specific date, we will usually be able to attempt to deliver on that day, however we're dependent on our courier company and therefore we cannot absolutely guarantee delivery on a specific date. For this reason, we'd rather you didn't take a day off work to wait in for the couriers: a better alternative is to have the order sent to a work address.

Delivering at a specific time is very difficult for a courier company - this facility is available but it is usually very expensive. Please contact us if you require further details.

Saturday delivery?

Saturday delivery is usually an extra £30.00. Please call or email for this service.

How do I track my order?

If you have a query about your order please call our customer service team on 0845 094 2271 or email

Items ‘made to order’ cannot be cancelled. ‘Made to order’ or ‘bespoke’ items will usually be described as such on the website, however anything where you are specifying for example a colour or size that is not described on the website is ‘made to order’.
 
Free Delivery- exceptions
Free delivery for orders over £40 is available for the majority of mainland UK. The following places will be subject to an additional delivery charge on top of standard charges, Please contact us for a quote:
  • Scottish Offshore Islands
  • Channel Islands
  • Isle of Man
  • Republic of Ireland
  • Northern Ireland
  • UK Extremeties
  • Scottish Highlands

Additional delivery charges as above and also the following postcodes: AB, DD,IV,KW,PA,PH,BT,IE6,IE7,PO30-41,JE,GY,IOM,HS,IV51,IV55,IV56,KA27,KA28,KW15-17,PA20,PA34,PA42-78,PH22-44,ZE,



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